Shippeo incident

[INCIDENT] Issue on processing events for Parcel orders

Shippeo experienced a minor incident on February 24, 2026 affecting Parcel, lasting 8h 31m. The incident has been resolved; the full update timeline is below.

Started: Feb 24, 2026, 09:06 AM UTC
Resolved: Feb 24, 2026, 05:37 PM UTC
Duration: 8h 31m
Detected by Pingoru: Feb 24, 2026, 09:06 AM UTC

Affected components

Parcel

Update timeline

identified Feb 24, 2026, 09:06 AM UTC

Dear users, Since 02:00 AM Paris time, we have been experiencing an incident affecting the processing of events for Parcel orders. As a result, tracking for Parcel orders created after 02:00 AM has not yet started. This issue is limited to Parcel orders and does not affect Road or Ocean shipments. Our technical team is actively working to implement a fix and restore normal activity. Thank you for your patience and understanding. ----- Chers utilisateurs, Depuis 02h00 (heure de Paris), un incident affecte le traitement des événements pour les ordres Parcel. En conséquence, le tracking des ordres Parcel créés après 02h00 est impacté. Cet incident est isolé aux ordres Parcel et n’affecte pas les ordres Route ou Ocean. Notre équipe technique travaille activement sur la mise en place d’un correctif pour rétablir la situation. Merci pour votre patience et votre compréhension.
monitoring Feb 24, 2026, 11:15 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 24, 2026, 05:37 PM UTC

This incident has been resolved.