Shippeo experienced a major incident on March 24, 2026 affecting Insights Dashboards and Insights Dashboards, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2026, 08:32 AM UTC
Dear users, Our Insights platform and exports are currently inaccessible since 24/03 9:00 am CET . Other services remained unaffected, and no data was lost during this period. Our technical team is currently investigating this issue to solve it as soon as possible. Thank you for your patience and understanding. --- Chers utilisateurs, La plateforme Insights et les exports de données sont inaccessibles depuis le 24/03 parce 9:00 am CET. Nous tenons à préciser que les autres services n'ont pas été affectés et qu'aucune donnée n'a été perdue durant cette période. Notre équipe technique est en train d'investiguer cette anomalie pour la résoudre le plus rapidement possible. Merci de votre patience et de votre compréhension.
- identified Mar 24, 2026, 08:36 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 24, 2026, 08:54 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 09:27 AM UTC
This incident has been resolved.