ShipEngine experienced a minor incident on September 4, 2024 affecting ShipEngine API, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
ShipEngine API
Update timeline
- investigating Sep 04, 2024, 06:11 PM UTC
We are aware of an issue impacting label generation via the /v1/labels endpoint, and we are currently investigating this.
- monitoring Sep 04, 2024, 07:15 PM UTC
We are seeing improved performance, and we are continuing to monitor for a full recovery.
- resolved Sep 04, 2024, 08:50 PM UTC
This incident has been resolved.