ShipEngine experienced a major incident on September 9, 2024 affecting ShipEngine API and ShipEngine.com (website) and 1 more component, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2024, 03:57 PM UTC
We are aware of technical issues impacting the ShipEngine Platform. We are investigating this, and will provide updates as they become available to us. Thank you for your patience!
- investigating Sep 09, 2024, 04:10 PM UTC
The reported errors include "A shipping carrier error occurred: Could not refresh authorization credentials in timely manner." when processing UPS requests, as well as an "Unexpected issue" error on login. We are still investigating this, and we will follow up once there is more information!
- monitoring Sep 09, 2024, 05:57 PM UTC
A fix has been released, and we are seeing improved performance. We are continuing to monitor this!
- resolved Sep 09, 2024, 07:03 PM UTC
This incident has been resolved.