ShipEngine experienced a critical incident on September 13, 2024 affecting UPS US, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
UPS US
Update timeline
- investigating Sep 13, 2024, 04:35 PM UTC
We are receiving reports of users receiving the error "A shipping carrier error occurred: Could not refresh authorization credentials in timely manner" when using UPS. We are aware of this issue and are currently investigating this.
- monitoring Sep 13, 2024, 05:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 13, 2024, 05:20 PM UTC
This incident has been resolved.