ShipEngine incident

Elevated error rate creating UPS labels and rating UPS shipments

Major Resolved View vendor source →

ShipEngine experienced a major incident on September 24, 2024 affecting UPS US, lasting 9h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2024, 12:57 PM UTC
Resolved
Sep 24, 2024, 10:34 PM UTC
Duration
9h 37m
Detected by Pingoru
Sep 24, 2024, 12:57 PM UTC

Affected components

UPS US

Update timeline

  1. investigating Sep 24, 2024, 12:57 PM UTC

    We are investigating an issue causing 400 responses to be returned intermittently when attempting to process UPS requests. The error returned in association with this issue is: "Could not refresh authorization credentials in timely manner."

  2. investigating Sep 24, 2024, 03:23 PM UTC

    We are seeing improved performance at this time, and we are working on a permanent resolution for this issue.

  3. resolved Sep 24, 2024, 10:34 PM UTC

    This incident has been resolved.