ShipEngine experienced a major incident on September 26, 2024 affecting ShipEngine API, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
ShipEngine API
Update timeline
- investigating Sep 26, 2024, 04:25 PM UTC
We have received reports of widespread timeouts impacting multiple ShipEngine API endpoints and the account dashboard. Engineering is investigating the cause and working towards a resolution.
- monitoring Sep 26, 2024, 04:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2024, 05:13 PM UTC
This incident has been resolved.