ShipEngine incident

Problems preventing ShipEngine account dashboard access

Major Resolved View vendor source →

ShipEngine experienced a major incident on November 18, 2024 affecting ShipEngine API Dashboard, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 09:25 PM UTC
Resolved
Nov 18, 2024, 09:56 PM UTC
Duration
31m
Detected by Pingoru
Nov 18, 2024, 09:25 PM UTC

Affected components

ShipEngine API Dashboard

Update timeline

  1. investigating Nov 18, 2024, 09:25 PM UTC

    We are investigating an issue preventing users from successfully accessing their account dashboard. The following error is returned: "Unexpected issue We're encountering an unexpected issue preventing access to the Dashboard. Please try refreshing the page or contact support for immediate help. We appreciate your patience as we address this issue."

  2. monitoring Nov 18, 2024, 09:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2024, 09:56 PM UTC

    This incident has been resolved.