ShipEngine experienced a major incident on November 27, 2024 affecting UPS Sandbox, lasting 5d 21h. The incident has been resolved; the full update timeline is below.
Affected components
UPS Sandbox
Update timeline
- identified Nov 27, 2024, 05:08 PM UTC
We have identified an issue preventing successful UPS label creation in the ShipEngine sandbox test environment. The error message returned is "A shipping carrier error occurred: The Shipper's shipper number cannot be used for the shipment". This does not impact production. The underlying cause has been identified and we are working towards a resolution.
- resolved Dec 03, 2024, 03:05 PM UTC
This incident has been resolved.