ShipEngine incident

504 Timeout Errors

Major Resolved View vendor source →

ShipEngine experienced a major incident on December 10, 2024 affecting ShipEngine API, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 01:15 PM UTC
Resolved
Dec 10, 2024, 04:15 PM UTC
Duration
3h
Detected by Pingoru
Dec 10, 2024, 01:15 PM UTC

Affected components

ShipEngine API

Update timeline

  1. investigating Dec 10, 2024, 02:17 PM UTC

    We are investigating reports of 504 timeout errors impacting label generation for FedEx.

  2. identified Dec 10, 2024, 02:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 10, 2024, 02:52 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Dec 10, 2024, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 10, 2024, 04:15 PM UTC

    This incident has been resolved.