ShipEngine incident

FedEx - Elevated errors getting rates and creating labels.

Major Resolved View vendor source →

ShipEngine experienced a major incident on January 22, 2025 affecting FedEx US, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 01:00 PM UTC
Resolved
Jan 22, 2025, 03:09 PM UTC
Duration
2h 8m
Detected by Pingoru
Jan 22, 2025, 01:00 PM UTC

Affected components

FedEx US

Update timeline

  1. investigating Jan 22, 2025, 02:33 PM UTC

    We are investigating reports of widespread errors when attempting to get rates and creating labels with FedEx. Reports of the error "Delegate to an instance method cannot have null 'this'."

  2. investigating Jan 22, 2025, 02:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 22, 2025, 02:51 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jan 22, 2025, 03:09 PM UTC

    This incident has been resolved.