ShipEngine experienced a major incident on March 21, 2025 affecting Chat Support, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Chat Support
Update timeline
- investigating Mar 21, 2025, 03:40 PM UTC
There is currently a technical issue preventing most chat messaged from reaching the support team via in-dashboard chat. We are currently working to correct this issue to restore chat capabilities. In the meantime the support team may be reached at [email protected]
- resolved Mar 21, 2025, 10:17 PM UTC
This incident has been resolved.