ShipEngine incident

Disruption of address validation services

Major Resolved View vendor source →

ShipEngine experienced a major incident on June 3, 2025 affecting ShipEngine API, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 02:24 PM UTC
Resolved
Jun 03, 2025, 03:51 PM UTC
Duration
1h 26m
Detected by Pingoru
Jun 03, 2025, 02:24 PM UTC

Affected components

ShipEngine API

Update timeline

  1. investigating Jun 03, 2025, 02:24 PM UTC

    We are currently investigating long response times and 5xx responses returned for attempts to validate addresses in ShipEngine.

  2. monitoring Jun 03, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2025, 03:51 PM UTC

    This incident has been resolved.