ShipEngine incident

Timeouts encountered when getting rates

Minor Resolved View vendor source →

ShipEngine experienced a minor incident on June 23, 2025 affecting ShipEngine API, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 05:50 PM UTC
Resolved
Jun 23, 2025, 07:46 PM UTC
Duration
1h 55m
Detected by Pingoru
Jun 23, 2025, 05:50 PM UTC

Affected components

ShipEngine API

Update timeline

  1. investigating Jun 23, 2025, 05:50 PM UTC

    We are currently investigating reports of a higher than normal frequency of timeouts encountered when attempting to get rates.

  2. monitoring Jun 23, 2025, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Jun 23, 2025, 07:46 PM UTC

    This incident has been resolved.