ShipEngine incident

Purolator Create Label Errors

Notice Resolved View vendor source →

ShipEngine experienced a notice incident on July 31, 2025 affecting Purolator Canada, lasting 9h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2025, 12:45 PM UTC
Resolved
Jul 31, 2025, 10:15 PM UTC
Duration
9h 29m
Detected by Pingoru
Jul 31, 2025, 12:45 PM UTC

Affected components

Purolator Canada

Update timeline

  1. identified Jul 31, 2025, 03:35 PM UTC

    Error " The request failed with HTTP status 401: Unauthorized." intermittently observed during some instances of Purolator label creation.

  2. resolved Jul 31, 2025, 03:39 PM UTC

    This incident has been resolved.