Shift4 incident

Processing Credit Card Issue - American Express cards non-processor specific

Notice Resolved View vendor source →

Shift4 experienced a notice incident on November 19, 2022 affecting TSYS and First Data Rapid Connect and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2022, 12:53 AM UTC
Resolved
Nov 19, 2022, 01:34 AM UTC
Duration
40m
Detected by Pingoru
Nov 19, 2022, 12:53 AM UTC

Affected components

TSYSFirst Data Rapid ConnectElavonWorldpayGlobalMonerisChase CanadaGlobal CanadaFirst Data CanadaHeartland

Update timeline

  1. investigating Nov 19, 2022, 12:53 AM UTC

    Please be advised that we are seeing issues processing American Express cards against all card processor networks. The Shift4 team is reaching out to American Express to get updates. We sincerely apologize for the inconvenience.

  2. monitoring Nov 19, 2022, 01:29 AM UTC

    We are seeing service resume on American Express card transactions and are monitoring the platform at this time.

  3. resolved Nov 19, 2022, 01:34 AM UTC

    This incident has been resolved.