Shift4 incident

Processing Credit Card Issue - Discover cards on TSYS processor

Minor Resolved View vendor source →

Shift4 experienced a minor incident on February 6, 2023 affecting Card Processing, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2023, 07:47 PM UTC
Resolved
Feb 06, 2023, 10:11 PM UTC
Duration
2h 23m
Detected by Pingoru
Feb 06, 2023, 07:47 PM UTC

Affected components

Card Processing

Update timeline

  1. investigating Feb 06, 2023, 07:47 PM UTC

    Please be advised that some customers may be experiencing issues preventing them from processing Discover card card transactions on TSYS processor. The Shift4 team is working to resolve these issues as quickly as possible. We sincerely apologize for the inconvenience. All other card types and system functions are working as normal.

  2. resolved Feb 06, 2023, 10:11 PM UTC

    This incident has been resolved.