Shift4 experienced a minor incident on November 11, 2023 affecting Shift4 Dine POS - US and Online Stores and 1 more component, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 11, 2023, 01:43 AM UTC
Please be advised that some customers may be experiencing issues preventing them from processing credit card transactions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- investigating Nov 11, 2023, 04:14 AM UTC
Our engineering team has identified that a subset of merchants using POS applications which communicate directly with our gateway are experiencing unusually long authorization times which may result in timeout errors or retry messages on the POS. We are researching root cause in order to provide resolution.
- resolved Nov 11, 2023, 06:01 AM UTC
Transaction processing times have returned to normal after our engineering team took corrective actions. Additional information regarding these actions will be provided in the near future.