Shift4 incident

Shift4 is Experiencing a Service-Wide Disruption

Major Resolved View vendor source →

Shift4 experienced a major incident on May 2, 2024 affecting Card Processing, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2024, 03:53 PM UTC
Resolved
May 02, 2024, 04:22 PM UTC
Duration
28m
Detected by Pingoru
May 02, 2024, 03:53 PM UTC

Affected components

Card Processing

Update timeline

  1. investigating May 02, 2024, 03:53 PM UTC

    Shift4's technical team has identified an issue that may be impacting payment processing services for a subset of Shift4 customers. Impacted customers may not be able to process transactions at this time. Our team is actively investigating this issue and is committed to bringing our services back online as soon as possible.

  2. monitoring May 02, 2024, 04:13 PM UTC

    Shift4 is aware that some customers may be experiencing authorization timeouts or authorization delays. We have resolved these issues, please retry any failed transactions. If you continue to experience issues, please contact us for assistance.

  3. resolved May 02, 2024, 04:22 PM UTC

    This incident has been resolved.