Shift4 experienced a minor incident on July 11, 2023 affecting Card Processing, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Card Processing
Update timeline
- identified Jul 11, 2023, 04:27 PM UTC
We are aware of some Shift4 gateway customers experiencing timeouts when processing transactions. We have identified the root cause and are actively working to resolve the issue.
- resolved Jul 11, 2023, 05:06 PM UTC
This situation has been resolved and payment processing should be operating as normal. If you are still experiencing any issues, we recommend restarting your system and retrying any pending transactions.