Shift4 experienced a major incident on September 23, 2023 affecting Moneris, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Moneris
Update timeline
- identified Sep 23, 2023, 04:32 PM UTC
Shift4 has confirmed with Moneris that they are currently experiencing authorization issues. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for Moneris to resolve these issues. Please note that all other processors on our gateway are not impacted.
- resolved Sep 23, 2023, 05:34 PM UTC
This incident has been resolved.