Shift4 incident

End to End Merchants Reporting Offline Processing

Minor Resolved View vendor source →

Shift4 experienced a minor incident on October 8, 2023 affecting Card Processing, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2023, 12:50 AM UTC
Resolved
Oct 08, 2023, 12:50 AM UTC
Duration
—
Detected by Pingoru
Oct 08, 2023, 12:50 AM UTC

Affected components

Card Processing

Update timeline

  1. resolved Oct 08, 2023, 12:50 AM UTC

    Some end to end merchants are reporting that systems are processing offline following a brief period of authorization timeouts caused by TSYS. The timeouts have been resolved. Restarting the point of sale system or the Universal Transaction Gateway (UTG) service should return processing to normal.