Shift4 experienced a major incident on August 6, 2024 affecting Card Processing, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2024, 01:08 AM UTC
Shift4's technical team has identified an issue that may be impacting payment processing services for a subset of Shift4 customers. Impacted customers may not be able to process transactions at this time. Our team is actively investigating this issue and is committed to bringing our services back online as soon as possible.
- resolved Aug 06, 2024, 01:24 AM UTC
Shift4 is aware that some customers may have experienced authorization timeouts or authorization delays. We have resolved these issues so please retry any failed transactions. If you continue to experience issues, please contact us for assistance. You can also check Shift4.com/status for updates.