Shift4 incident
Shift4 Investigating Payment Processing Issue
Shift4 experienced a critical incident on October 14, 2024 affecting Card Processing, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2024, 07:45 PM UTC
Shift4's technical team has identified an issue that may be impacting payment processing services for a subset of Shift4 customers. Impacted customers may not be able to process transactions at this time. Our team is actively investigating this issue and is committed to bringing our services back online as soon as possible.
- identified Oct 14, 2024, 08:05 PM UTC
The issue has been identified and a fix is being implemented. Please retry transaction processing activities in the next 15 minutes
- identified Oct 14, 2024, 08:34 PM UTC
We have implemented a fix for this issue and expect transactions to be running as normal shortly in the next 10-15/minutes. Please retry transactions after this timeframe.
- monitoring Oct 14, 2024, 08:53 PM UTC
Our team has identified the cause of this disruption and a fix has been implemented. We expect services to be running as normal within the next 15 - 20 minutes. Please continue to retry transactions and we encourage you to use offline mode.
- resolved Oct 14, 2024, 10:01 PM UTC
Please be advised the disruption to service today has been resolved. If you are still experiencing an issue, please retry transactions. Thank you for your understanding and we apologize for the inconvenience.