Shift4 incident

Shift4 Investigating Intermittent Payment Processing Issue

Minor Resolved View vendor source →

Shift4 experienced a minor incident on October 14, 2024 affecting Card Processing, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2024, 11:49 PM UTC
Resolved
Oct 15, 2024, 12:52 AM UTC
Duration
1h 3m
Detected by Pingoru
Oct 14, 2024, 11:49 PM UTC

Affected components

Card Processing

Update timeline

  1. investigating Oct 14, 2024, 11:49 PM UTC

    Shift4 is aware of an issue from today’s earlier disruption. A subset of merchants may experience intermittent timeouts. Please retry any affected transactions. We apologize for the inconvenience and appreciate your understanding.

  2. identified Oct 14, 2024, 11:57 PM UTC

    Shift4 is aware of an issue from today’s earlier disruption. A subset of merchants may experience intermittent timeouts. Please retry any affected transactions. We apologize for the inconvenience and appreciate your understanding.

  3. resolved Oct 15, 2024, 12:52 AM UTC

    Please be advised that the intermittent disruption to payment processing has been resolved. If you are still experiencing an issue, please retry transactions. Thank you for your understanding and we apologize for the inconvenience.