Shift4 experienced a critical incident on December 3, 2024 affecting Other, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Other
Update timeline
- identified Dec 03, 2024, 03:02 PM UTC
Shift4 is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience.
- identified Dec 03, 2024, 03:17 PM UTC
We are aware of an issue with our phone system due to our third party provider and are engaged in a resolution. In the interim, you may call us using our local phone # 484-838-6569 or utilize https://www.shift4.com/support to contact us via chat or form.
- resolved Dec 03, 2024, 03:43 PM UTC
This issue has been resolved.