Shift4 experienced a major incident on May 1, 2025 affecting Merchant Funding USA, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Merchant Funding USA
Update timeline
- identified May 01, 2025, 11:50 AM UTC
Shift 4 is aware that a portion of batches from April 30th have been delayed by 1 business day for some of our US merchants. Deposits are expected to settle no later than tomorrow morning. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
- resolved May 02, 2025, 01:50 PM UTC
This incident has been resolved and no further delays are occurring.