Sherweb experienced a major incident on July 8, 2026 affecting API and MFA: SMS and 1 more component, lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 05:40 PM UTC
We are currently investigating an issue impacting Cumulus provisioning of Letsignit Impact Level: Partial Outage You may currently be experiencing issue with provisioning Letsignit licences from the Cumulus portal. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will provide our next update by 9:00am EDT July 9th
- investigating Jul 09, 2026, 08:59 AM UTC
This is an update regarding the ongoing disruption to Cumulus provisioning of Letsignit Impact Level: Partial Outage You may currently be experiencing issue with provisioning Letsignit licences from the Cumulus portal. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 9AM EDT July 10th
- resolved Jul 10, 2026, 09:54 AM UTC
The issue affecting the provisioning of Letsignit through Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restored connection between Letsignit and Cumulus, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. If you are still experiencing service-related issues, please contact our support team for further assistance.