SharpSpring had 12 outages in the last 2 years totaling 22h 33m of downtime — averaging 0.5 incidents per month.
There were 12 SharpSpring outages since June 5, 2025 totaling 22h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some customers may see delays in their Importing. They will clear and re-importing is not necessary. Please reach out to support if you have any questions!
This incident has been resolved.
Mar 5, 10:43 EST Resolved - We are continuing to see expected performance with the app. Thank you for your patience! Mar 5, 10:15 EST Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to support with any continuing behaviors. Mar 5, 10:02 EST Update - We are continuing to investigate this issue. Mar 5, 10:02 EST Investigating - We are currently investigating the issue and will be following up here with an update as soon as we can.
Dec 11, 12:38 EST Resolved - After further monitoring, our team has confirmed that app login remains available for all users. If you continue to experience any issues logging in, please reach out to customer support. Dec 11, 11:54 EST Monitoring - Our team has identified the root cause of the issue and restored login access for all customers. We are continuing to monitor system performance. Dec 11, 11:32 EST Investigating - Our team has identified an issue causing users to be unable to access the platform. Users may be presented with an "Error: Server Error" message when attempting to log in or navigate in their account. Our team is aware of this issue and actively investigating. We will continue to post updates on the status of this incident to this page.
Dec 3, 13:34 EST Resolved - We have received confirmation that this has been resolved and all functions are restored. Dec 3, 11:05 EST Monitoring - Successful Logins have been identified and we are now monitoring the platform for further success to confirm a fix has been implemented. Dec 3, 09:55 EST Identified - We are closely investigating the connection between our MFA provider and Lead Gen & CRM. Users may experience errors when attempting to use our software. We are working to get this resolved / monitoring the service for updates as quickly as we can.
Dec 2, 09:08 EST Resolved - This incident has been resolved. Dec 2, 06:58 EST Monitoring - A fix has been implemented and we are monitoring the results. Dec 2, 05:54 EST Investigating - We are currently investigating this issue.
On October 8th, at approximately 2 am EST, the platform experienced an unexpected system error causing significant downtime for some users. Our team immediately began responding to the alerts and restored full access to the platform before 4 am EST. If you have any questions about this incident, please reach out to Lead Gen & CRM Support.
Aug 29, 15:53 EDT Resolved - Our team has continued monitoring the platform and confirmed that all systems are now operating normally. If you continue to experience any issues within the platform, please reach out to Support for assistance. Aug 29, 14:40 EDT Monitoring - Our team have restored the application and are monitoring current performance. At this time, some users may still see slight delays loading certain pages, such as the contact manager or email editor. Our team will continue monitoring performance of the site. We will provide further updates to this status page. Aug 29, 13:11 EDT Identified - Our team have identified an issue impacting some accounts that may cause general performance issues using several areas of the platform. Our team is aware of the root cause and working to restore full functionality for all users as quickly as possible. We will update this status page with more information as soon as it is available.
Aug 8, 20:58 EDT Resolved - Our team has implemented a fix to the Launchpad and Custom Report widget errors. If you continue to experience this, please contact Support. Aug 8, 20:01 EDT Investigating - Report widgets from the Launchpad and Custom Reports are not loading for some customers. Our team is currently investigating the issue. We will provide further updates as they become available. Thank you for your patience.
Jul 10, 19:16 EDT Resolved - Our team has implemented a fix to the timeout errors. If you continue to experience issues accessing the API, please contact Support. Jul 10, 18:06 EDT Investigating - We are currently investigating reports that some customers are experiencing issues with API timeouts. Reports indicate that some API calls, such as getLeads, are presenting timeout errors after running for over 30 seconds. Our team is aware of this issue and is actively working to restore full functionality to our Public API. We will provide further updates as they become available. Thank you for your patience.
Jun 12, 17:10 EDT Resolved - Our team has continued monitoring the site and confirmed that all pages are accessible. If you continue to experience issues accessing the application please reach out to Support. Jun 12, 16:43 EDT Monitoring - Out team has confirmed that the third-party providers causing issues accessing the application have been restored. We will continue to monitor site performance to ensure all areas of the application are fully accessible to all users. Jun 12, 15:04 EDT Investigating - We are currently investigating issues with accessing the application. We are working to resolve this as quickly as possible.
Jun 5, 14:03 EDT Resolved - Our team is continuing to improve Email Report functionality when downloading PDF reports. Right now, users may continue to print a PDF of their email report by using Ctrl+P (or Cmd+P on Mac) when visiting the Email Performance page, and save the page as a PDF. You can also download a CSV copy of the report. If you have any questions about reporting, please refer to our knowledgebase or reach out to Support. Jun 5, 12:44 EDT Investigating - Several customers are reporting that they receive a "Server Error" when attempting to download a PDF version of an exported Email Report. Our team is currently investigating the cause of these server errors in reporting.