SharpSpring Outage History

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SharpSpring had 10 outages in the last 2 years totaling 45h 53m of downtime — averaging 0.4 incidents per month.

There were 10 SharpSpring outages since October 8, 2025 totaling 45h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sharpspring.com

Minor August 14, 2026

Secure Links Not Sending Appropriately

Detected by Pingoru
Aug 14, 2026, 05:26 PM UTC
Resolved
Aug 14, 2026, 06:24 PM UTC
Duration
57m
Affected: Email Sending
Timeline · 3 updates
  1. identified Aug 14, 2026, 05:26 PM UTC

    Our team is aware of Secure Links not reach out to Support if you have any questions.

  2. monitoring Aug 14, 2026, 05:31 PM UTC

    A fix has been implemented and we are monitoring it at this time. Please reach out to Support with any questions.

  3. resolved Aug 14, 2026, 06:24 PM UTC

    This incident has been resolved per the fix released earlier and after monitoring we are confirming its success.

Read the full incident report →

Minor July 7, 2026

Performance Delays

Detected by Pingoru
Jul 07, 2026, 04:36 PM UTC
Resolved
Jul 08, 2026, 12:28 PM UTC
Duration
19h 52m
Affected: SharpSpring ApplicationWorkflows Processing
Timeline · 6 updates
  1. identified Jul 07, 2026, 04:36 PM UTC

    Some customers may be experiencing automation delays today. We are already seeing successes of this resolving however please reach out to Support if you have any questions.

  2. monitoring Jul 07, 2026, 04:44 PM UTC

    This behavior should be resolving and we will continue to monitor to ensure a smooth return.

  3. identified Jul 07, 2026, 07:21 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jul 07, 2026, 08:53 PM UTC

    *Adding note that this behavior is affecting Automations but overall App Performance, including page loading and login. Updated title to encompass all behaviors. We are continuing our research into this behavior and while we are seeing improved performance we are ensuring that our adjustments are improving all areas equally.

  5. monitoring Jul 07, 2026, 10:11 PM UTC

    We have seen sustained improvements to the performance across the app and will continue to monitor. Automations are returning to normal. We will apply more updates as they become available.

  6. resolved Jul 08, 2026, 12:28 PM UTC

    We are seeing everything having returned to normal and the final automation events clear as of 11:20pm EST last night. Thank you for your patience.

Read the full incident report →

Minor June 29, 2026

Slowness on the Platform

Detected by Pingoru
Jun 29, 2026, 03:35 PM UTC
Resolved
Jun 29, 2026, 06:06 PM UTC
Duration
2h 30m
Affected: SharpSpring Application
Timeline · 3 updates
  1. investigating Jun 29, 2026, 03:35 PM UTC

    Customers are currently reporting slowness and lag throughout the application. As of now, every area of the application remains accessible, but some areas are loading more slowly than others. Our team is aware of the reported slowness, and are working to improve performance to the app as soon as possible.

  2. monitoring Jun 29, 2026, 05:09 PM UTC

    We are seeing improved responsiveness throughout the application. Our team is still monitoring results of our update. Currently, users should be able to navigate without slowness or system delays.

  3. resolved Jun 29, 2026, 06:06 PM UTC

    Our team has confirmed the slowness issues reported earlier have been resolved. We are closing out this incident. Please reach out to support if you continue to experience any issues with the application.

Read the full incident report →

Minor May 14, 2026

Certain Companies Experiencing Import Delays

Detected by Pingoru
May 14, 2026, 03:30 PM UTC
Resolved
May 14, 2026, 04:52 PM UTC
Duration
1h 21m
Affected: Imports and Exports
Timeline · 2 updates
  1. identified May 14, 2026, 03:30 PM UTC

    Some customers may see delays in their Importing. They will clear and re-importing is not necessary. Please reach out to support if you have any questions!

  2. resolved May 14, 2026, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

App Loading Slowly For Some Users

Detected by Pingoru
Mar 05, 2026, 03:43 PM UTC
Resolved
Mar 05, 2026, 03:43 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Mar 05, 2026, 03:43 PM UTC

    Mar 5, 10:43 EST Resolved - We are continuing to see expected performance with the app. Thank you for your patience! Mar 5, 10:15 EST Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to support with any continuing behaviors. Mar 5, 10:02 EST Update - We are continuing to investigate this issue. Mar 5, 10:02 EST Investigating - We are currently investigating the issue and will be following up here with an update as soon as we can.

Read the full incident report →

Minor December 11, 2025

Login Issues - Users Unable to Log In

Detected by Pingoru
Dec 11, 2025, 05:38 PM UTC
Resolved
Dec 11, 2025, 05:38 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Dec 11, 2025, 05:38 PM UTC

    Dec 11, 12:38 EST Resolved - After further monitoring, our team has confirmed that app login remains available for all users. If you continue to experience any issues logging in, please reach out to customer support. Dec 11, 11:54 EST Monitoring - Our team has identified the root cause of the issue and restored login access for all customers. We are continuing to monitor system performance. Dec 11, 11:32 EST Investigating - Our team has identified an issue causing users to be unable to access the platform. Users may be presented with an "Error: Server Error" message when attempting to log in or navigate in their account. Our team is aware of this issue and actively investigating. We will continue to post updates on the status of this incident to this page.

Read the full incident report →

Minor December 3, 2025

Some Customers Experiencing Errors When Logging In

Detected by Pingoru
Dec 03, 2025, 06:34 PM UTC
Resolved
Dec 03, 2025, 06:34 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Dec 03, 2025, 06:34 PM UTC

    Dec 3, 13:34 EST Resolved - We have received confirmation that this has been resolved and all functions are restored. Dec 3, 11:05 EST Monitoring - Successful Logins have been identified and we are now monitoring the platform for further success to confirm a fix has been implemented. Dec 3, 09:55 EST Identified - We are closely investigating the connection between our MFA provider and Lead Gen & CRM. Users may experience errors when attempting to use our software. We are working to get this resolved / monitoring the service for updates as quickly as we can.

Read the full incident report →

Minor December 2, 2025

Login and application unavailable for some customers

Detected by Pingoru
Dec 02, 2025, 02:08 PM UTC
Resolved
Dec 02, 2025, 02:08 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Dec 02, 2025, 02:08 PM UTC

    Dec 2, 09:08 EST Resolved - This incident has been resolved. Dec 2, 06:58 EST Monitoring - A fix has been implemented and we are monitoring the results. Dec 2, 05:54 EST Investigating - We are currently investigating this issue.

Read the full incident report →

Notice October 9, 2025

System Issues - October 8th 2025

Detected by Pingoru
Oct 09, 2025, 02:56 PM UTC
Resolved
Oct 08, 2025, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 09, 2025, 02:56 PM UTC

    On October 8th, at approximately 2 am EST, the platform experienced an unexpected system error causing significant downtime for some users. Our team immediately began responding to the alerts and restored full access to the platform before 4 am EST. If you have any questions about this incident, please reach out to Lead Gen & CRM Support.

Read the full incident report →