SharpenCX incident
Inbound IVR route to queue non-functional for some call flows (IZ1)
Major Vendor's status page →
Resolved after 15 minutes, affecting Sharpen Q and Inbound Voice, on May 10, 2024.
A fix has been implemented as of 9:09 AM EDT and we are monitoring sustained recovery.
Affected components
Sharpen QInbound Voice
Update timeline
- investigating May 10, 2024, 01:05 PM UTC
Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this incident as soon as possible.
- monitoring May 10, 2024, 01:15 PM UTC
A fix has been implemented as of 9:09 AM EDT and we are monitoring sustained recovery.
- resolved May 10, 2024, 01:21 PM UTC
This incident has been resolved.
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