Resolved after 39 minutes, affecting app.iz1.sharpen.cx and Sharpen Q, on August 28, 2024.
All corrective actions have been implemented and we are observing recovery. We will continue to monitor for the next 15 minutes.
Affected components
Update timeline
- investigating Aug 28, 2024, 08:24 PM UTC
We are aware of a potential service disruption in our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
- investigating Aug 28, 2024, 08:31 PM UTC
Users of the Sharpen Q platform within our IZ1 isolation zone (app.iz1.sharpen.cx) may have experienced intermittent degradation starting at 4:22 PM EDT. All necessary resources are engaged and working to fully restore service as soon as possible
- monitoring Aug 28, 2024, 08:37 PM UTC
We have identified the fault as an underlying AWS service crash. Recovery was automatically established, and we are monitoring for sustained recovery.
- identified Aug 28, 2024, 08:39 PM UTC
We have identified there are still some lingering interruptions to functions such as hanging up calls. Our team continues to employ corrective actions to restore service as soon as possible.
- monitoring Aug 28, 2024, 08:49 PM UTC
All corrective actions have been implemented and we are observing recovery. We will continue to monitor for the next 15 minutes.
- resolved Aug 28, 2024, 09:04 PM UTC
This incident has been resolved.
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