Reports of agents in IZ1 isolation zone unable to place outbound calls

Update timeline

1. investigating Sep 14, 2024, 02:03 PM UTC

   We have received reports of agents being unable to place outbound calls from the IZ1 isolation zone. We are investigating and will post updates here as more information is available.

2. investigating Sep 14, 2024, 02:24 PM UTC

   We continue to investigate this behavior with our internal development and infrastructure teams. Once an update is available we will post it here.

3. investigating Sep 14, 2024, 02:48 PM UTC

   We continue to narrow down on the issue internally and hope to have an update shortly.

4. investigating Sep 14, 2024, 03:27 PM UTC

   Thank you for your patience as we work through this impacting event. Investigation continues into the cause of the behavior. You may see different unexpected behaviors with Sharpen Q as we work through mitigating efforts to resolve the issue.

5. resolved Sep 14, 2024, 03:44 PM UTC

   We've identified the issue and have corrected it. This incident has been resolved.