Resolved after 8 minutes, affecting app.iz1.sharpen.cx, on November 6, 2024.
The underlying issue within our Infrastructure was identified and corrected. Login behavior is back to a fully operational status. If any users are still encountering problems at this time - have them fully log out of the application, then log back in (to force their browser session to pull an updated session configuration).
Affected components
Update timeline
- investigating Nov 06, 2024, 01:52 PM UTC
Customers running within our IZ1 infrastructure may notice delays with getting logged into the application. Upon navigating to app.iz1.sharpen.cx, it is taking upwards of 30 seconds for a login attempt to complete. Users may also experience delays with navigating between pages/toolsets in the Admin application.
- resolved Nov 06, 2024, 02:00 PM UTC
The underlying issue within our Infrastructure was identified and corrected. Login behavior is back to a fully operational status. If any users are still encountering problems at this time - have them fully log out of the application, then log back in (to force their browser session to pull an updated session configuration).
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