Resolved after 51 minutes, affecting Sharpen Q, on February 28, 2025.
We are seeing recovery to all impacted services and will continue to monitor.
Affected components
Update timeline
- investigating Feb 28, 2025, 04:04 PM UTC
We are aware of a potential service disruption to Sharpen Q in our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
- identified Feb 28, 2025, 04:16 PM UTC
We have isolated the fault zone of the issue and are working with our cloud infrastructure provider, AWS, to identify a solution. Currently, users may be impacting disruption to call controls (hold, transfer, mute, hangup, etc.), but calls can still be handled after initiation. Additionally, some call flows leveraging logic+ may be experiencing impact. We are working diligently to restore service as soon as possible.
- identified Feb 28, 2025, 04:34 PM UTC
We have observed restoration of underlying infrastructure and are re-assessing service availability.
- monitoring Feb 28, 2025, 04:39 PM UTC
We are seeing recovery to all impacted services and will continue to monitor.
- resolved Feb 28, 2025, 04:56 PM UTC
This incident has been resolved.
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