Resolved after 41 minutes, affecting Inbound Voice, on April 9, 2025.
We are seeing initial signs of recovery, and are closely monitoring.
Affected components
Inbound Voice
Update timeline
- identified Apr 09, 2025, 03:59 PM UTC
Customer in IZ1 (app.iz1.sharpencx.com) may be experiencing intermittent disruption to inbound calls
- identified Apr 09, 2025, 04:07 PM UTC
We have identified the fault zone for this issue and are working through remediation options to restore service as soon as possible.
- identified Apr 09, 2025, 04:19 PM UTC
We have identified the source of the problem and are finalizing our corrective actions plans. We're targeting resolution within the next 15 minutes.
- monitoring Apr 09, 2025, 04:27 PM UTC
We are seeing initial signs of recovery, and are closely monitoring.
- resolved Apr 09, 2025, 04:40 PM UTC
This incident has been resolved.
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