Resolved after 30 minutes, affecting Inbound Voice, on April 10, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Inbound Voice
Update timeline
- identified Apr 10, 2025, 01:34 PM UTC
Callers to the platform of IZ1 customers (those logging into app.iz1.sharpen.cx) may be experiencing dead air or disconnected calls when calling. This may be impacting up to 70% of calls, but is quite intermittent in its impact. We have all necessary resources engaged to resolve the issue and are working on a corrective action to deploy as soon as possible.
- monitoring Apr 10, 2025, 01:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2025, 02:05 PM UTC
This incident has been resolved.
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