SharpenCX incident

Reporting and Insights Unavailable in IZ0

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Resolved after 5 hours 22 minutes, affecting Dashboards and Insights, on May 8, 2025.

investigating May 08, 2025, 06:03 AM UTC

We're currently investigating an issue affecting customers in IZ0 where the Insights page and dashboards are not loading as expected. Users may see partial content or a blank screen when accessing these features.

Started
May 08, 2025, 06:03 AM UTC
Resolved
May 08, 2025, 11:25 AM UTC
Duration
5h 22m
Detected by Pingoru
May 08, 2025, 06:03 AM UTC

Affected components

DashboardsInsights

Update timeline

  1. investigating May 08, 2025, 06:03 AM UTC

    We're currently investigating an issue affecting customers in IZ0 where the Insights page and dashboards are not loading as expected. Users may see partial content or a blank screen when accessing these features.

  2. resolved May 08, 2025, 11:25 AM UTC

    This incident has been resolved.

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