Resolved after 38 minutes, on May 30, 2025.
The issue impacting inbound call handling in the IZ1 region has been fully resolved. Call traffic is operating normally, and no further disruptions are expected. Thank you for your patience while we worked to restore service.
Update timeline
- investigating May 30, 2025, 07:25 PM UTC
We are currently investigating an issue impacting inbound call handling in the IZ1 region. Callers may experience intermittent delays connecting or experience a busy signal.
- identified May 30, 2025, 07:45 PM UTC
Initial efforts have led to a recovery in busy signals for inbound calls in the IZ1 region. However, a smaller percentage of calls may still experience intermittent delays when connecting. Our team is still diligently working to correct the issue.
- monitoring May 30, 2025, 07:48 PM UTC
Inbound call handling in the IZ1 region has recovered, and normal service has resumed. We are continuing to monitor the platform to ensure continued stability. No further impact is expected at this time.
- resolved May 30, 2025, 08:03 PM UTC
The issue impacting inbound call handling in the IZ1 region has been fully resolved. Call traffic is operating normally, and no further disruptions are expected. Thank you for your patience while we worked to restore service.
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