Shakepay incident

Ongoing Issue with Email Validations

Minor Resolved View vendor source →

Shakepay experienced a minor incident on May 30, 2025 affecting Website and Mobile apps, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 04:38 PM UTC
Resolved
May 30, 2025, 06:17 PM UTC
Duration
1h 38m
Detected by Pingoru
May 30, 2025, 04:38 PM UTC

Affected components

WebsiteMobile apps

Update timeline

  1. investigating May 30, 2025, 04:38 PM UTC

    We are currently investigating an issue affecting the signup process on Shakepay. Some users are reporting that valid email addresses are being rejected during signup. Thank you for your patience

  2. identified May 30, 2025, 04:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 30, 2025, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 30, 2025, 06:17 PM UTC

    This incident has been resolved.