Shakepay experienced a minor incident on July 12, 2025 affecting Bitcoin funding and Bitcoin cashouts, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Bitcoin fundingBitcoin cashouts
Update timeline
- identified Jul 12, 2025, 09:22 PM UTC
An issue with a third party provider is currently delaying the processing of Bitcoin cashins and cashouts - Thank you for your patience while we address the situation.
- monitoring Jul 12, 2025, 09:29 PM UTC
A fix has been implemented and we're processing the backlog of transactions. Thank you for your patience
- resolved Jul 12, 2025, 09:50 PM UTC
This incident has been resolved and all transaction we're broadcasted.