Shakepay incident

Web app, API performance degraded

Critical Resolved View vendor source →

Shakepay experienced a critical incident on October 27, 2025 affecting Website and Buy and sell and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 10:36 AM UTC
Resolved
Oct 27, 2025, 11:17 AM UTC
Duration
41m
Detected by Pingoru
Oct 27, 2025, 10:36 AM UTC

Affected components

WebsiteBuy and sellMobile appsAuthentication

Update timeline

  1. investigating Oct 27, 2025, 10:36 AM UTC

    We are currently investigating this issue.

  2. identified Oct 27, 2025, 10:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 27, 2025, 10:48 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 27, 2025, 10:49 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Oct 27, 2025, 11:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 27, 2025, 11:17 AM UTC

    This incident has been resolved.