SFax Outage History

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SFax had 4 outages in the last 2 years totaling 207h 20m of downtime — averaging 0.2 incidents per month.

There were 4 SFax outages since December 3, 2025 totaling 207h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://sfax.statuspage.io

Minor March 18, 2026

Sfax - Processing Delays

Detected by Pingoru
Mar 18, 2026, 01:18 PM UTC
Resolved
Mar 18, 2026, 09:10 PM UTC
Duration
7h 51m
Affected: Sfax API
Timeline · 4 updates
  1. investigating Mar 18, 2026, 01:18 PM UTC

    The Sfax service is experiencing degraded performance, which may cause delays in processing. This is under review, and updates will be provided as soon as possible.

  2. monitoring Mar 18, 2026, 04:03 PM UTC

    The issue impacting the Sfax service has been identified and failover mitigation steps have been successfully deployed. Queues are being monitored as they continue to process and catch up, and additional information on full resolution will be provided as soon as it becomes available.

  3. monitoring Mar 18, 2026, 06:41 PM UTC

    Service performance has stabilized, and is being monitored.

  4. resolved Mar 18, 2026, 09:10 PM UTC

    Processing of message backlog has completed, and no delays are currently being observed. This incident is resolved.

Read the full incident report →

Minor January 23, 2026

Outbound Sfax Transmissions Delayed

Detected by Pingoru
Jan 23, 2026, 05:43 PM UTC
Resolved
Jan 24, 2026, 02:05 AM UTC
Duration
8h 22m
Affected: Sfax API
Timeline · 4 updates
  1. investigating Jan 23, 2026, 05:43 PM UTC

    The Sfax platform is currently experiencing delays with Outbound transmissions. Our engineers have identified the impacted components and are investigating; updates will be provided as further information becomes available.

  2. identified Jan 23, 2026, 07:55 PM UTC

    The source of the issue has been isolated as an internal notification service utilized in Outbound processing, and is only impacting a small subset of Sfax customers. The product engineering team is engaged and reviewing mitigation steps. There is currently no ETA for resolution, and further updates will be provided as soon as possible.

  3. monitoring Jan 23, 2026, 10:29 PM UTC

    A fix has been implemented to mitigate delays in the notification service. Pending outbound fax notifications are now processing, and queues are being monitored.

  4. resolved Jan 24, 2026, 02:05 AM UTC

    The issue has been resolved, and all queues have now returned to zero. Outbound transmissions are now processing at the expected levels.

Read the full incident report →

Minor December 3, 2025

sFax Web Portal Performance Degraded

Detected by Pingoru
Dec 03, 2025, 05:58 PM UTC
Resolved
Dec 04, 2025, 02:29 AM UTC
Duration
8h 30m
Affected: Sfax Web Portal
Timeline · 3 updates
  1. investigating Dec 03, 2025, 05:58 PM UTC

    The sFax Web Portal is experiencing degraded performance, which can impact user ability to access the site, login, or navigate reliably. This is currently under review, and updates will be provided as soon as possible.

  2. monitoring Dec 03, 2025, 08:52 PM UTC

    Performance has been restored to expected levels and is being monitored.

  3. resolved Dec 04, 2025, 02:29 AM UTC

    This incident has been resolved.

Read the full incident report →