SFax experienced a minor incident on March 18, 2026 affecting Sfax API, lasting 7h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2026, 01:18 PM UTC
The Sfax service is experiencing degraded performance, which may cause delays in processing. This is under review, and updates will be provided as soon as possible.
- monitoring Mar 18, 2026, 04:03 PM UTC
The issue impacting the Sfax service has been identified and failover mitigation steps have been successfully deployed. Queues are being monitored as they continue to process and catch up, and additional information on full resolution will be provided as soon as it becomes available.
- monitoring Mar 18, 2026, 06:41 PM UTC
Service performance has stabilized, and is being monitored.
- resolved Mar 18, 2026, 09:10 PM UTC
Processing of message backlog has completed, and no delays are currently being observed. This incident is resolved.