Resolved after 9 hours 34 minutes, affecting Sfax Web Portal and Sfax API, on April 24, 2025.
All impacted fax notifications have been resubmitted and processed, and no further impact has been observed. Systems are being monitored.
Affected components
Update timeline
- investigating Apr 24, 2025, 04:04 PM UTC
The Sfax API is experiencing degraded performance, which may cause processing delays or temporary interruption. This is under review and updates will be provided as soon as possible.
- identified Apr 24, 2025, 05:43 PM UTC
An issue impacting incoming fax notifications has been identified, and mitigation steps are underway.
- identified Apr 24, 2025, 06:44 PM UTC
Mitigation is ongoing, and identification of impacted notifications is in progress.
- identified Apr 24, 2025, 08:12 PM UTC
Notifications have been restored for newly received faxes, and identification of impacted faxes received during outage period has been completed. Notification resubmission for impacted faxes is in progress.
- identified Apr 24, 2025, 09:50 PM UTC
Transmission has been confirmed restored for incoming faxes. Progress on resubmission of notifications for faxes received during outage period continues.
- monitoring Apr 25, 2025, 12:26 AM UTC
All impacted fax notifications have been resubmitted and processed, and no further impact has been observed. Systems are being monitored.
- resolved Apr 25, 2025, 01:38 AM UTC
Fax delivery has been confirmed as restored to nominal levels.
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