Resolved after 2 days 16 hours, affecting Sfax API, on April 28, 2025.
The update to apply the permanent fix for this behavior has completed, and impacted users have confirmed the problem is resolved.
Affected components
Sfax API
Update timeline
- investigating Apr 28, 2025, 08:11 PM UTC
Intermittent issues with image quality for received faxes have been reported, and investigation is currently under way.
- monitoring Apr 29, 2025, 12:16 AM UTC
A back-end service has been restarted, and testing indicates the issue has been resolved. We are continuing to monitor and establish further confirmation from impacted sites.
- resolved May 01, 2025, 01:10 PM UTC
The update to apply the permanent fix for this behavior has completed, and impacted users have confirmed the problem is resolved.
Your product runs on more than SFax
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services