SFax experienced a minor incident on September 24, 2025 affecting Sfax API, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Sfax API
Update timeline
- investigating Sep 24, 2025, 08:18 PM UTC
Sfax Inbound traffic is experiencing degraded performance, potentially causing delays in processing inbound faxes. At this time, the issue appears to be isolated to a small subset of numbers. This is behavior is under review, and updates will be provided as soon as they are available.
- monitoring Sep 24, 2025, 08:40 PM UTC
The issue has been identified and resolved. Queues are being monitored.
- resolved Sep 24, 2025, 09:17 PM UTC
All queues have cleared, and performance has been restored to nominal levels. The incident has been resolved.