Setu incident
RPD Degraded Performance
Ongoing since 08:41 AM UTC.
Dear Customer, Hope you are doing well and keeping safe. At Setu, we are dedicated to delivering top-notch services by consistently enhancing our systems and processes. We wish to inform you that our services for RPD have been experiencing a degradation in success rates. These are intermittent issues observed at our upstream provider's end. Should you require any support or have any questions, please don't hesitate to contact us [here](https://setu.co/support/). Our support team is ready to assist you in any way they can. We genuinely appreciate your understanding and patience while we resolve this matter, and we are immensely grateful for your continued trust in our services. Rest assured, we are actively working with our partner provider to resolve this issue and will provide updates as soon as possible. Regards, Team Setu
Update timeline
- investigating Oct 29, 2026, 08:41 AM UTC
Dear Customer, Hope you are doing well and keeping safe. At Setu, we are dedicated to delivering top-notch services by consistently enhancing our systems and processes. We wish to inform you that our services for RPD have been experiencing a degradation in success rates. These are intermittent issues observed at our upstream provider's end. Should you require any support or have any questions, please don't hesitate to contact us [here](https://setu.co/support/). Our support team is ready to assist you in any way they can. We genuinely appreciate your understanding and patience while we resolve this matter, and we are immensely grateful for your continued trust in our services. Rest assured, we are actively working with our partner provider to resolve this issue and will provide updates as soon as possible. Regards, Team Setu
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