Setu Outage History

Setu is up right now

There were 8 Setu outages since April 21, 2026 totaling 2h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.setu.co

Major May 3, 2026

RPD Degraded Performance

Detected by Pingoru
May 03, 2026, 04:37 PM UTC
Resolved
May 03, 2026, 04:42 PM UTC
Duration
5m
Timeline · 2 updates
  1. investigating May 03, 2026, 04:37 PM UTC

    Dear Customer, Hope you are doing well and keeping safe. At Setu, we are dedicated to delivering top-notch services by consistently enhancing our systems and processes. We wish to inform you that our services for RPD have been experiencing a degradation in success rates. These are intermittent issues observed at our upstream provider's end. Should you require any support or have any questions, please don't hesitate to contact us [here](https://setu.co/support/). Our support team is ready to assist you in any way they can. We genuinely appreciate your understanding and patience while we resolve this matter, and we are immensely grateful for your continued trust in our services. Rest assured, we are actively working with our partner provider to resolve this issue and will provide updates as soon as possible. Regards, Team Setu

  2. resolved May 03, 2026, 04:42 PM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Minor May 3, 2026

Digilocker Aadhar Fetch Document Errors

Detected by Pingoru
May 03, 2026, 07:41 AM UTC
Resolved
May 03, 2026, 07:51 AM UTC
Duration
10m
Affected: Digilocker
Timeline · 2 updates
  1. investigating May 03, 2026, 07:41 AM UTC

    Dear Customer, We want to inform you that our Digilocker services are currently facing intermittent errors on Aadhar Fetch document requests due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved May 03, 2026, 07:51 AM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major May 2, 2026

Data Gateway - BAV outage

Detected by Pingoru
May 02, 2026, 05:57 PM UTC
Resolved
May 02, 2026, 06:02 PM UTC
Duration
5m
Affected: BAV
Timeline · 2 updates
  1. investigating May 02, 2026, 05:57 PM UTC

    Dear Customer, We want to inform you that our BAV services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved May 02, 2026, 06:02 PM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major May 2, 2026

Reverse Penny Drop - Provider 2 outage

Detected by Pingoru
May 02, 2026, 09:29 AM UTC
Resolved
May 02, 2026, 09:34 AM UTC
Duration
5m
Affected: Reverse Penny Drop (Reverse Penny Drop - Provider 2)
Timeline · 2 updates
  1. investigating May 02, 2026, 09:29 AM UTC

    Dear Customer, We want to inform you that our Reverse Penny Drop services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved May 02, 2026, 09:34 AM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Minor April 30, 2026

Digilocker High Upstream Latency

Detected by Pingoru
Apr 30, 2026, 04:31 PM UTC
Resolved
Apr 30, 2026, 05:56 PM UTC
Duration
1h 25m
Affected: Digilocker
Timeline · 2 updates
  1. investigating Apr 30, 2026, 04:31 PM UTC

    Dear Customer, We want to inform you that our Digilocker services are currently facing high latency due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Apr 30, 2026, 05:56 PM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major April 23, 2026

Reverse Penny Drop - Provider 1 outage

Detected by Pingoru
Apr 23, 2026, 12:01 PM UTC
Resolved
Apr 23, 2026, 12:06 PM UTC
Duration
5m
Affected: Reverse Penny Drop (Reverse Penny Drop - Provider 1)
Timeline · 2 updates
  1. investigating Apr 23, 2026, 12:01 PM UTC

    Dear Customer, We want to inform you that our Reverse Penny Drop services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Apr 23, 2026, 12:06 PM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Minor April 23, 2026

Esign outage

Detected by Pingoru
Apr 23, 2026, 04:31 AM UTC
Resolved
Apr 23, 2026, 04:36 AM UTC
Duration
4m
Affected: eSign
Timeline · 2 updates
  1. investigating Apr 23, 2026, 04:31 AM UTC

    Dear Customer, We want to inform you that our Esign services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Apr 23, 2026, 04:36 AM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major April 21, 2026

Data Gateway - GST outage

Detected by Pingoru
Apr 21, 2026, 09:38 PM UTC
Resolved
Apr 21, 2026, 10:08 PM UTC
Duration
30m
Affected: GST
Timeline · 2 updates
  1. investigating Apr 21, 2026, 09:38 PM UTC

    Dear Customer, We want to inform you that our GSTIN services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Apr 21, 2026, 10:08 PM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

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