Setu Outage History

Setu major outage · 1 active incident View live status →

Setu had 13 outages in the last 2 years totaling 2h 24m of downtime — averaging 0.5 incidents per month.

There were 13 Setu outages since April 21, 2026 totaling 2h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.setu.co

Minor September 28, 2026

Digilocker Aadhar Fetch Document Errors

Detected by Pingoru
Sep 28, 2026, 10:23 AM UTC
Resolved
Sep 28, 2026, 10:28 AM UTC
Duration
4m
Affected: Digilocker
Timeline · 2 updates
  1. investigating Sep 28, 2026, 10:23 AM UTC

    Dear Customer, We want to inform you that our Digilocker services are currently facing intermittent errors on Aadhar Fetch document requests due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Sep 28, 2026, 10:28 AM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major September 28, 2026

RPD Degraded Performance

Detected by Pingoru
Sep 28, 2026, 01:18 AM UTC
Resolved
Sep 28, 2026, 01:23 AM UTC
Duration
4m
Timeline · 2 updates
  1. investigating Sep 28, 2026, 01:18 AM UTC

    Dear Customer, Hope you are doing well and keeping safe. At Setu, we are dedicated to delivering top-notch services by consistently enhancing our systems and processes. We wish to inform you that our services for RPD have been experiencing a degradation in success rates. These are intermittent issues observed at our upstream provider's end. Should you require any support or have any questions, please don't hesitate to contact us [here](https://setu.co/support/). Our support team is ready to assist you in any way they can. We genuinely appreciate your understanding and patience while we resolve this matter, and we are immensely grateful for your continued trust in our services. Rest assured, we are actively working with our partner provider to resolve this issue and will provide updates as soon as possible. Regards, Team Setu

  2. resolved Sep 28, 2026, 01:23 AM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major September 27, 2026

Reverse Penny Drop - Provider 2 outage

Detected by Pingoru
Sep 27, 2026, 08:17 PM UTC
Resolved
Sep 27, 2026, 08:22 PM UTC
Duration
4m
Affected: Reverse Penny Drop (Reverse Penny Drop - Provider 2)
Timeline · 2 updates
  1. investigating Sep 27, 2026, 08:17 PM UTC

    Dear Customer, We want to inform you that our Reverse Penny Drop services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Sep 27, 2026, 08:22 PM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Minor September 27, 2026

Digilocker High Upstream Latency

Detected by Pingoru
Sep 27, 2026, 08:15 AM UTC
Resolved
Sep 27, 2026, 08:20 AM UTC
Duration
5m
Affected: Digilocker
Timeline · 2 updates
  1. investigating Sep 27, 2026, 08:15 AM UTC

    Dear Customer, We want to inform you that our Digilocker services are currently facing high latency due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Sep 27, 2026, 08:20 AM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major September 26, 2026

Data Gateway - BAV outage

Detected by Pingoru
Sep 26, 2026, 04:05 AM UTC
Resolved
Sep 26, 2026, 04:10 AM UTC
Duration
5m
Affected: BAV
Timeline · 2 updates
  1. investigating Sep 26, 2026, 04:05 AM UTC

    Dear Customer, We want to inform you that our BAV services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Sep 26, 2026, 04:10 AM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Minor September 22, 2026

Esign outage

Detected by Pingoru
Sep 22, 2026, 05:18 AM UTC
Resolved
Sep 22, 2026, 05:23 AM UTC
Duration
4m
Affected: eSign
Timeline · 2 updates
  1. investigating Sep 22, 2026, 05:18 AM UTC

    Dear Customer, We want to inform you that our Esign services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Sep 22, 2026, 05:23 AM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Minor September 17, 2026

UPI - Degraded performance

Detected by Pingoru
Sep 17, 2026, 07:43 PM UTC
Resolved
Sep 17, 2026, 07:53 PM UTC
Duration
9m
Affected: UPI - Merchant Acquiring (AXIS)
Timeline · 2 updates
  1. investigating Sep 17, 2026, 07:43 PM UTC

    Dear Customer, We want to inform you that our UPI platform is currently experiencing service degradation affecting both reliability and performance. We understand the inconvenience this may cause and actively investigating and working to restore normal operations as quickly as possible. **Current Issues:** * Slower response times – successful requests may take longer than usual If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Sep 17, 2026, 07:53 PM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major September 14, 2026

Setu Website outage

Detected by Pingoru
Sep 14, 2026, 05:48 AM UTC
Resolved
Sep 14, 2026, 05:53 AM UTC
Duration
5m
Affected: Setu Website
Timeline · 2 updates
  1. investigating Sep 14, 2026, 05:48 AM UTC

    Setu Website cannot be accessed at the moment. This incident was created by an automated monitoring service.

  2. resolved Sep 14, 2026, 05:53 AM UTC

    Setu Website is now operational! This update was created by an automated monitoring service.

Read the full incident report →

Major September 12, 2026

UPI - Major outage

Detected by Pingoru
Sep 12, 2026, 09:10 PM UTC
Resolved
Sep 12, 2026, 09:15 PM UTC
Duration
5m
Affected: UPI - Merchant Acquiring (AXIS)
Timeline · 2 updates
  1. investigating Sep 12, 2026, 09:10 PM UTC

    Dear Customer, We want to inform you that our UPI platform is currently facing a major outage due to downstream connectivity issues with NPCI. We understand the inconvenience this may cause and actively investigating and working to restore normal operations as quickly as possible. If you need any assistance, please feel free to reach out to us \\\\\\\[here\\\\\\\](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Sep 12, 2026, 09:15 PM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us \\\[here\\\](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major September 4, 2026

PAN outage

Detected by Pingoru
Sep 04, 2026, 05:19 PM UTC
Resolved
Sep 04, 2026, 05:24 PM UTC
Duration
4m
Affected: PAN
Timeline · 2 updates
  1. investigating Sep 04, 2026, 05:19 PM UTC

    Dear Customer, We want to inform you that our PAN verification services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Sep 04, 2026, 05:24 PM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major August 12, 2026

AA Gateway Outage

Detected by Pingoru
Aug 12, 2026, 12:55 PM UTC
Resolved
Aug 12, 2026, 01:50 PM UTC
Duration
54m
Affected: AA Gateway
Timeline · 2 updates
  1. investigating Aug 12, 2026, 12:55 PM UTC

    Dear Customer, We want to inform you that our Account Aggregator gateway services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Aug 12, 2026, 01:50 PM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major June 1, 2026

Reverse Penny Drop - Provider 1 outage

Detected by Pingoru
Jun 01, 2026, 10:59 AM UTC
Resolved
Jun 01, 2026, 11:04 AM UTC
Duration
5m
Affected: Reverse Penny Drop (Reverse Penny Drop - Provider 1)
Timeline · 2 updates
  1. investigating Jun 01, 2026, 10:59 AM UTC

    Dear Customer, We want to inform you that our Reverse Penny Drop services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Jun 01, 2026, 11:04 AM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →

Major April 21, 2026

Data Gateway - GST outage

Detected by Pingoru
Apr 21, 2026, 09:38 PM UTC
Resolved
Apr 21, 2026, 10:08 PM UTC
Duration
30m
Affected: GST
Timeline · 2 updates
  1. investigating Apr 21, 2026, 09:38 PM UTC

    Dear Customer, We want to inform you that our GSTIN services are currently facing intermittent outages due to issues at our upstream provider’s end. We understand the inconvenience this may cause and are working closely with our partner to resolve the issue as quickly as possible. If you need any assistance, please feel free to reach out to us [here](https://setu.co/support/). Our support team is here to help. We truly appreciate your understanding and patience during this time and value your continued trust in us. Warm regards, Team Setu

  2. resolved Apr 21, 2026, 10:08 PM UTC

    Dear Customer, We are pleased to inform you that the performance issue affecting our API service has been resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding. Our services have returned to normal and are now functioning as expected, with the standard success rate restored. If you have any questions or need further assistance, please feel free to reach out to us [here](https://setu.co/support/). Thank you for your understanding and continued support. Sincerely, Team Setu

Read the full incident report →