Serval had 21 outages in the last 2 years totaling 16h 23m of downtime — averaging 0.9 incidents per month.
There were 21 Serval outages since September 11, 2025 totaling 16h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified an issue causing intermittent connectivity issues with our EU deployment. We are working to implement a fix.
We have deployed a fix and are monitoring for service recovery and stability.
This incident has been resolved.
We are currently investigating this incident.
We have identified the root cause of the availability issue and are implementing a fix.
We are deploying the fix and monitoring the result.
We have deployed the fix and are monitoring service recovery.
We have identified additional contributing factors that are impacting Serval availability. We are working to restore service and will provide updates as they become available.
We have implemented mitigations for issues impacting availability and are monitoring recovery.
This incident has been resolved.
We are currently investigating this incident.
We are currently investigating this incident.
We have applied a fix and are monitoring for service recovery. Service performance is degraded but recovering.
We are continuing to monitor recovery. Performance has recovered to baseline.
This incident has been resolved. We are implementing long term remediations.
We are currently investigating this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
Type: Incident Duration: 52 minutes Affected Components: Application, Workflows Jun 30, 17:45:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 30, 18:12:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 30, 18:37:17 GMT+0 - Resolved - This incident has been resolved.
Slack is having an outage, so messages are not being routed to Serval. Latest status is available here:
This incident has been resolved by Slack.
Serval is not creating tickets when emails are sent to existing intake addresses. We are currently investigating this incident.
This incident has been resolved.
We have identified an issue with an upstream provider impacting help agent responses. We are currently working on a fix.
This incident has been resolved.
We are currently investigating this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are continuing to work on a fix for this incident.
We implemented a fix and are currently monitoring the result.
We have mitigated issues contributing to performance and workflow service availability and are continuing to investigate further reports of degraded performance. We will provide an update at 4 PM PT or earlier as our mitigation efforts progress.
We are continuing to work on performance improvements. We will provide an update at 5 PM PT or earlier as our mitigation efforts progress.
We are continuing to work on performance improvements. We will provide an update at 6 PM PT or earlier as our mitigation efforts progress.
We are working on additional fixes to improve workflow performance and availability. We will provide an update at 7PM or earlier as work progresses.
We implemented a fix and are currently monitoring the result.
We have confirmed fixes have resolved performance issues. We are implementing performance fixes across all services to improve performance and reliability moving forward.
Type: Incident Duration: 24 minutes Affected Components: Workflows Apr 8, 01:03:37 GMT+0 - Resolved - This incident has been resolved. Apr 8, 00:39:57 GMT+0 - Identified - We are working on a fix for this incident. Apr 8, 00:42:19 GMT+0 - Monitoring - We implemented a fix and are currently monitoring recovery of workflow systems.
Type: Incident Duration: 53 minutes Affected Components: Workflows Apr 1, 16:08:26 GMT+0 - Investigating - We are currently investigating reports of slow or unresponsive agent interactions (interacting with Serval via Slack, or creating a new Workflow). Apr 1, 16:23:19 GMT+0 - Monitoring - We have identified and implemented a fix and are monitoring recovery of services. Apr 1, 17:01:02 GMT+0 - Resolved - Availability and performance metrics have returned to baseline. This incident has been resolved.
Type: Incident Duration: 46 minutes Affected Components: Website Mar 31, 16:43:28 GMT+0 - Identified - Investigating an issue with status not being set automatically by Serval's AI. Mar 31, 17:26:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 17:29:58 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 8 minutes Affected Components: Website, Workflows Feb 23, 23:00:20 GMT+0 - Investigating - Serval is currently experiencing an outage. We are investigating the underlying cause. Feb 23, 23:07:55 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 49 minutes Affected Components: Workflows Feb 19, 21:03:55 GMT+0 - Investigating - We are currently investigating this incident. Feb 19, 22:52:45 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 4 hours and 27 minutes Affected Components: Workflows Feb 18, 20:00:00 GMT+0 - Identified - We are aware of reports of slowness with building or executing workflows. We are working on mitigations for the issue. Feb 19, 00:01:57 GMT+0 - Identified - We have identified contributors to degraded performance and are working to implement mitigations. Feb 19, 00:27:15 GMT+0 - Resolved - We have mitigated the degraded performance affecting workflows. We will continue to monitor latency metrics.
Type: Incident Duration: 9 minutes Affected Components: Website Nov 13, 21:34:24 GMT+0 - Investigating - We are currently investigating this incident. Nov 13, 21:43:06 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 17 minutes Affected Components: Workflows Oct 22, 20:35:39 GMT+0 - Identified - Our primary workflow builder model provider Anthropic is having an outage, this is causing the workflow builder to fail. They are posting status updates here: Oct 22, 22:52:12 GMT+0 - Resolved - The Anthropic outage has been resolved. See for the status update from Anthropic.
Type: Incident Duration: 1 hour Affected Components: Workflows Oct 3, 15:00:00 GMT+0 - Investigating - Serval workflows are executing slowly, we are investigating. Oct 3, 16:00:00 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 3 hours and 3 minutes Affected Components: Workflows Sep 24, 15:49:33 GMT+0 - Investigating - Requests to the Google API are timing out, we are investigating Sep 24, 18:52:54 GMT+0 - Resolved - This incident has been resolved by Google.
Type: Incident Duration: 8 minutes Affected Components: Website Sep 11, 23:02:00 GMT+0 - Identified - Users may experience issues logging into Serval. We are currently investigating this incident. Sep 11, 23:09:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Users should be able to log in and use Serval normally. Sep 11, 23:09:54 GMT+0 - Resolved - This incident has been resolved.